HOMEOWNER RESOURCES
Customer Support
We’ve got you covered.
Our commitment doesn’t end after installation. This page brings together everything you need to keep your Duradek surface in great shape, from care and maintenance guidance to warranty registration. Whether you’re looking for cleaning tips or need help with a specific question, this is the right place to start.
Activate Your Coverage
Register Your Warranty
Registering your Duradek warranty is an important step in protecting your investment. It’s quick and ensures your product coverage and access to our care program.
Once registered, you’ll receive a series of helpful emails with care and cleaning tips to keep your Duradek surface looking its best.
You can unsubscribe from these emails at any time — your warranty will remain fully protected.
Longterm enjoyment
Best Practices
Duradek outdoor vinyl flooring has been keeping rooftop decks and balconies waterproof since 1974. With proper care and maintenance, your Duradek surface can stay fully waterproof for 20 years or more.
Discover simple tips and best practices in this guide to help your Duradek deck look great and perform reliably for decades.
Photo Contest
Enter To Win
Share a photo of your new Duradek deck for a chance to win one of five $1,000 prizes in 2025!
There will be five draws between March 28 and December 30, 2025. If your entry isn’t selected, it will remain in the running for all remaining draws—so the earlier you enter, the more chances you have to win.
See Full Contest Details
Show us Your Duradek Photo Contest
Enter for your chance to win one of five $1000 prizes throughout 2025 by sending us a photo of your new Duradek deck.1
A total of 5 draws for $1,000 will take place on 5 draw dates between March 28, 2025 and December 30, 2025. Each non-selected entry stays in the draw for all remaining dates, so the sooner you enter, the more chances you have to win.
How to Qualify
To qualify for an entry into the draw you must meet 2 criteria:
You must have posted an online review including photos and the company name of the Duradek Dealer/Applicator on one of the following sites:
- Duradek Facebook Page – http://bit.ly/Review-Duradek-FB
- Duradek Canada Google Listing – http://bit.ly/Review-Duradek-Can
- Duradek US Google Listing – http://bit.ly/Review-Duradek-US
Send a link(s) of your review(s) and any additional photos to duradek@duradek.com along with the name of the Duradek Installer/Applicator.
See full eligibility details below.
Submit your entry before the promotion ends at 12:00 noon PST on December 30, 2025.
Winners will be notified by their applicating dealer or by email from Duradek at which time full contact details will be requested in order to forward the prize. $1,000 will be awarded and will be provided in the form of a check in the currency of the winner’s country of residence.
And the small print…
To Be Eligible for Duradek’s 2025 $1000 Giveaway Contest:
Entries must be received before 12 noon PST time, the day of each draw date to be eligible.
Remember that reviews may not always be posted immediately on Facebook or Google, so do not leave until the last minute to enter.
The review must still be posted at the time of the draw and the entrant agrees to leave the review up, as originally posted, for a minimum of 3 years.
The winners of each draw must allow permission to share a photo of their deck, a photo of accepting their prize check, and their name as the winner of the draw.
The contest is intended to be conducted in the United States and all Canadian provinces, excluding Quebec, and shall be construed and evaluated according to applicable United States and Canadian laws. No purchase is necessary. Void in whole or in part where prohibited by law. Entry in the contests constitutes acceptance of entrance criteria and allows for all or portions of gathered information, photos, or videos to be used by Duradek in a marketing capacity. Limited to one entry per household and entrant can only win once. Duradek retains the right to remove any reviews at its sole discretion.
↩︎
Clening Tips
Keep your Duradek looking its best with our simple care and cleaning tips. From routine maintenance to seasonal reminders, these tips help preserve the beauty and longevity of your deck.
Buy Duradek Deck Cleaner?
Duradek Tiledek is a 60 mil thick, PVC roofing membrane similar to Duradek “Ultra”. It is designed to have outdoor porcelain tile or slate installed over top of it with a thinset mortar bond coat. Lightweight concrete or cementitious finishes can also be installed over it. From here on we will just refer to the overlay products as ’tile’.
A fabric has been laminated to the topside of the roofing membrane to provide for a strong physical “grab” by the thinset mortar. Tiledek is only available as a “professionally installed waterproofing system” through the network of trained Duradek applicating contractors all over North America.
Fall and Winter Deck Care
No — traditional tile isn’t waterproof on its own. Water can seep through cracked grout, edges, or broken tiles, often going unnoticed until it causes rot and expensive repairs. In cold climates, freezing moisture can even pop tiles.
Why Tiledek is different:
- Waterproof membrane protects the structure below.
- Tile surface issues don’t mean failure.
- Cracked tiles or grout are easy and inexpensive to fix.
Spring and Summer Deck Care
Tiledek is a variation of Duradek Ultra, the first PVC walking roof deck material on the market. Duradek Ultra has been installed for over 40 years and has proven itself in all climatic regions of North America. Tiledek has been evaluated and tested to industry standards and meets most North America Building Codes. For detailed information, please see the Tiledek Approvals page.
Annual Maintenance
Tiledek is covered with the same waterproof warranty as Duradek Ultra – 10 years. See the full sample of the Tiledek warranty for the specific terms and conditions.
Stain Removal
Yes! Sound roofing/waterproofing practice needs to be employed even when tile is applied over top. We operate on the expectation of water getting through the tile installation. Our membrane will be applied to a surface sloped towards drains, scuppers or an outside edge which allows the water to escape. Moisture will still run downhill, even under tile applications. This can happen without negatively affecting the bond of the thinset mortar to the tile or the membrane. We recommend the seams of the Tiledek run parallel to the slope to avoid any water puddling up behind the bump.
Additional Support
The better cared for, the longer your deck will last – so keep your Duradek Deck looking its best with quarterly cleaning reminders and tips. Subscribe today!
Product Info
An overview of Duradek’s
product lines, patterns, and colours.
Learn More >
Chat With Us
Have other questions?
We have the answers.
Learn More >
Customer Support
Care information and more for
your decking needs.